SHIPPING
Made for You, Then Sent Your Way
Most EcoPhilia pieces are personalised or made to order. We prepare each order carefully, then send tracking as soon as your jewellery is on its way.
Preparation
Most personalised and made-to-order pieces require approximately 6–8 business days before dispatch.
Dispatch
International orders are generally dispatched from our Hong Kong fulfilment and production network.
Tracking
Once your order ships, we’ll email you a dispatch confirmation with tracking information where available.
Processing Time
Because many EcoPhilia pieces are personalised, engraved or made specifically for you, they are not always ready to ship immediately.
Most personalised and made-to-order jewellery requires approximately 6–8 business days for design preparation, personalisation, production and quality checking before dispatch.
More complex custom requests may require additional time. If your order has a different production estimate, the timing shown on the product page or communicated by our team will apply.
Delivery
Delivery time begins after your order has been dispatched and is separate from the production time above.
| Destination | Estimated Delivery After Dispatch |
|---|---|
| United States | Approximately 5–7 business days |
| Other International Destinations | Varies by destination and shipping service |
Delivery estimates are not guarantees. Customs processing, public holidays, weather, carrier delays and remote delivery locations may affect transit time.
Tracking Your Order
When your order leaves us, you’ll receive a shipping confirmation by email with your tracking details where available.
Tracking can sometimes take a little time to update after the carrier first receives the parcel.
TRACK YOUR ORDER →Customs, Duties & Taxes
International orders may be subject to local import duties, taxes, customs charges or handling fees depending on the destination.
These charges are determined by local authorities and, unless otherwise stated at checkout, are the responsibility of the recipient.
Shipping Address Changes
If you notice an error in your shipping address, contact us as soon as possible. We’ll do our best to update it before dispatch.
Once an order has been handed to the carrier, we may not be able to change or redirect the address.
Delayed or Missing Parcels
If your tracking has not updated for an unusual period of time, or your parcel appears to be delayed, please contact us with your order number.
We can review the tracking information with you and, where appropriate, contact the carrier or advise on the next step.
Multiple Items
If your order contains several personalised pieces, we normally aim to dispatch them together. In some cases, items may be completed or shipped separately.
If your order is split into more than one shipment, additional tracking details may be sent separately.