Terms & Conditions

OVERVIEW

Using EcoPhilia

This website is operated by EcoPhilia. Throughout the site, the terms “we”, “us” and “our” refer to EcoPhilia. EcoPhilia offers this website, including all information, tools and services available from this site to you, conditioned upon your acceptance of the terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions, including any additional terms, conditions and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use the Service.

Any new features or tools added to the store will also be subject to these Terms. We may update or replace parts of these Terms by posting changes on the website. Your continued use of the site after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority and have given consent for any minor dependants to use this site.

You may not use our products or Service for any illegal or unauthorised purpose, and you may not violate applicable laws in your jurisdiction, including copyright laws.

You must not transmit worms, viruses or other destructive code. A breach or violation of these Terms may result in termination of your access to the Service.

General Conditions

We reserve the right to refuse Service to anyone for any reason at any time, subject to applicable law.

You understand that content you submit, excluding credit-card information, may be transferred over various networks and adapted to technical requirements of connecting networks or devices. Credit-card information is encrypted during transfer over networks.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or contact on the website through which the Service is provided, without our express written permission.

Accuracy, Completeness & Timeliness of Information

Information made available on this site is provided for general information. While we aim to keep information accurate and current, we do not guarantee that all information will always be complete, accurate or up to date.

Historical information may be provided for reference only. We reserve the right to modify site content at any time. Your reliance on information made available through the site is at your own discretion and risk.

Modifications to the Service & Prices

Product prices are subject to change without notice. We may modify or discontinue the Service, or any part of it, at any time, subject to applicable law.

We are not liable to you or any third party for a modification, price change, suspension or discontinuation of the Service, except where liability cannot be excluded by law.

Products & Services

Certain products or services may be available exclusively online. Product availability may be limited and returns or exchanges are subject to our Returns & Exchanges Policy.

We make reasonable efforts to display product colours, finishes, images and proportions accurately. However, screen settings, photography and lighting may affect how a product appears.

We may limit sales of products or services to any person, geographic region or jurisdiction on a case-by-case basis. We may also limit quantities offered or discontinue products at any time.

Product descriptions, pricing and availability may change without notice. Any offer made on this site is void where prohibited.

Accuracy of Billing & Account Information

We reserve the right to refuse, limit or cancel an order, including quantities purchased per person, household or order. Restrictions may apply to orders placed under the same customer account, payment method, billing address or shipping address.

If we change or cancel an order, we may attempt to notify you using the email address, billing address or telephone number provided at checkout.

You agree to provide current, complete and accurate purchase and account information and to keep your contact and payment information updated as needed.

Optional Tools

We may provide access to third-party tools that we do not monitor or control. Access to such tools is provided on an “as is” and “as available” basis, without endorsement or warranties from us.

Your use of optional third-party tools is at your own discretion and subject to the terms of the relevant third-party provider.

New services, tools and features added to the site in the future will also be subject to these Terms.

Third-Party Links

Certain content, products and services available through our Service may include materials or links from third parties.

Third-party links may direct you to websites that are not affiliated with EcoPhilia. We are not responsible for examining or evaluating their content, accuracy, policies, products or services.

Please review the policies and practices of third-party websites before engaging in a transaction with them. Complaints regarding third-party products or services should be directed to the relevant third party.

User Comments, Feedback & Other Submissions

If you send us comments, ideas, suggestions, proposals, plans, reviews or other materials, you agree that, subject to applicable law and any specific terms we communicate, we may use those submissions for the purposes for which they were provided and in connection with operating and promoting our business.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, personality or other proprietary rights, and will not contain unlawful, abusive or malicious material.

You are responsible for the accuracy and lawfulness of content you submit.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies & Omissions

From time to time, information on the site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct errors, update information or cancel orders where information is inaccurate, including after an order has been submitted, subject to applicable law.

Prohibited Uses

You may not use the site or its content:

• for any unlawful purpose;
• to solicit others to perform or participate in unlawful acts;
• to violate applicable laws, regulations or ordinances;
• to infringe intellectual-property or other rights;
• to harass, abuse, threaten, defame or unlawfully discriminate against others;
• to submit false or misleading information;
• to upload or transmit viruses, malware or other malicious code;
• to collect or track personal information unlawfully;
• to spam, phish, scrape, crawl or otherwise interfere with the site improperly;
• to circumvent the security features of the Service or related systems.

We reserve the right to terminate or restrict access to the Service for prohibited use.

Disclaimer of Warranties & Limitation of Liability

We do not guarantee that your use of the Service will always be uninterrupted, timely, secure or error-free, or that results obtained through the Service will always be accurate or reliable.

Except as expressly stated by us or required by law, the Service and products provided through it are made available on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, EcoPhilia and its directors, officers, employees, affiliates, contractors, suppliers, service providers and licensors will not be liable for indirect, incidental, punitive, special or consequential loss arising from your use of the Service or products purchased through it.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any mandatory consumer rights that apply to you.

Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless EcoPhilia and its affiliates, officers, directors, contractors, service providers, suppliers and employees from claims or demands arising out of your breach of these Terms or violation of law or third-party rights.

Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law and the unenforceable portion will be treated as severed. The remaining provisions will continue in effect.

Termination

These Terms remain effective unless and until terminated by you or us.

You may stop using our Services at any time. If we reasonably believe that you have failed to comply with these Terms, we may terminate or restrict access to the Service, subject to applicable law.

Obligations and liabilities incurred before termination will survive termination where appropriate.

Entire Agreement

These Terms, together with policies and operating rules posted on the site in relation to the Service, constitute the agreement between you and us regarding use of the Service and supersede prior versions relating to the same subject matter.

A failure by us to exercise or enforce a right or provision does not constitute a waiver of that right or provision.

Governing Law

These Terms and any separate agreements through which we provide Services are governed by and construed in accordance with the laws of Hong Kong, subject to any mandatory consumer protections or jurisdictional rights that may apply to you.

Changes to These Terms

You can review the current version of these Terms at any time on this page.

We may update, change or replace parts of these Terms by posting revised terms on the website. Your continued use of the website or Service following the posting of changes constitutes acceptance of the updated Terms, subject to applicable law.